VoiceSaver® VoIP Cloud PBX Phone Service

Call Transfer

Call transfer is a feature that allows a telephone user to transfer an incoming call to another extension or telephone number. There are several different types of call transfer, including:

1. Blind transfer: The caller is transferred without the person receiving the transfer being informed of the transfer or the caller's identity.
2. Attended transfer: The person receiving the transfer is informed of the transfer and the identity of the caller before the transfer takes place.
3. Warm transfer: Similar to an attended transfer, but the person initiating the transfer stays on the line to introduce the caller to the person receiving the transfer.
4. Transfer to voice mail.

Call Forward

Call Forwarding is a feature of phone systems that allows a phone call to be redirected to another phone number, mobile phone, or device. It can be used to forward calls from a business phone to an employee's personal phone, for example, or to redirect calls to an alternate phone number when the primary phone is not available. Call Forwarding can be activated and deactivated through the phone system's settings, either by the user or by an administrator. It is a useful feature for ensuring that calls are not missed when a person is not at their desk or when they are using another phone.

VoiceSaver® also allows you to forward based on Caller ID or the time of day a call comes in.

Call Screening

The VoiceSaver® call screening is the process of evaluating incoming phone calls to determine their purpose and whether they should be allowed through to the intended recipient. There are a number of ways that call screening can be performed. Some common methods include using an automated system to ask the caller to state their name and purpose, requiring the caller to enter a passcode or provide other identifying information, and using caller ID to identify the phone number and name of the person calling. Call screening can be useful for blocking unwanted calls, such as telemarketing or spam calls, and for helping to protect against potential security threats.

VoiceSaver® allows you to setup call screening with an audio message that tells you which number was dialed and provides caller ID info. If you have multiple phone numbers, you'll know exactly which number your caller is trying to reach.

Fax to Email

The VoiceSaver® Fax to email is a service that allows you to send and receive faxes using your email account. Here's how it works:

The fax service or software converts the document into a format that can be transmitted over the internet (usually a PDF file).

The fax service or software sends the fax as an email to the recipient's email address.

The recipient receives the fax as an email with the PDF file attachment. They can then view and download the attachment to their computer or mobile device.

Fax to email can be a convenient and cost-effective alternative to traditional faxing, as it eliminates the need for a dedicated fax machine and phone line.

Fax Sending

VoiceSaver® allows you to send faxes to Banks, Government agencies or other parties that have Fax facilities. Many banks only accept documents sent to them in the form of fax. Also many doctors' offices only accept faxes.

Hunt Groups

The VoiceSaver® hunt groups, also known as ring groups or call hunt, are a feature in a phone system that allows incoming calls to be routed to a specific group of phone numbers or extensions.

When a call comes in, it is sent to the first phone in the group and if that phone is busy or not answered, the call is then sent to the next phone in the group until it is answered. This feature is often used in call centers or other businesses where multiple employees need to handle incoming calls. Hunt groups can be configured to use different routing patterns, such as sequential, simultaneous, or cyclical, to distribute calls among the group members.

Interactive Voice Response (IVR)

The VoiceSaver® IVR allows your callers to pay you by Visa®, Mastercard®, or AMX Credit cards or eCheck. It allows the callers to know about your hours and days of business. VoiceSaver® IVR may provide address information.

International Calls

VoiceSaver® allows your authorized employees to make international calls. We have direct relationship with wholesale international carriers who offer very competitive rates. VoiceSaver® is highly optimized to control fraud.

Number Porting

Whether it's a local, toll-free or international number, We will port your phone numbers from your current carrier. There will not be any charges for the service.

Simultaneous Ringing

Simultaneous ringing enables a number of different phones to ring at once when a call comes in. Once the call gets answered, the ringing stops on the rest of the phone lines. It enables you to take calls from any of your designated lines, and it can help your staff avoid missing sales calls.

Voice to Email

VoiceSaver® records the voice message from the caller and sends as an attachment to an email or emails provided.

Optionally it can transcribe the voice message and send the text of the message to ones email box or cell phone. The feature uses the speech recognition services of Amazon® AWS or IBM Watson®. The feature supports English, Spanish, Arabic, Farsi, French, German, and Hindi/Urdu.

Call Waiting

Call waiting is a telephone feature that allows a person to receive an incoming call while already on a call. When a call is incoming, the first caller is placed on hold and the person receives an alert, usually a beep or a special tone, indicating that there is another call. The person can then choose to answer the second call, ignore it, or switch back and forth between the two calls. Call waiting is useful for taking important calls while already on a call, or for handling multiple calls at once.