VoiceSaver® PBX - Cloud VoIP Phone System for Your Business

FEATURES

The following is just a small list of features that VoiceSaver® IVR has to offer:

Web Based Drag and Drop IVR Creation

Simple Drag and Drop creation of an IVR.
Visual interpretation of the IVR call flow
Easy to make adjustments/changes

Unlimited Number of Call Flows

VoiceSaver® IVR allows you to create an unlimited number of call flows.
IVR Scripts can be triggered based on the Access Number (DID) or Mailbox Number Dialed. So, if you had 50 Access Numbers (DID) into your system, each could trigger a different call flow.
Even if your system has only 24 lines, you can still have thousands of IVR applications.
Scalable to handle hundreds of calls simultaneously

Play Unlimited Prompts

Play Pre-Recorded Prompts (TTS or Uploaded).
Play a Variable (Date, Time, Sentence, Number, Characters, etc)
Play from a Database
Easy to add prompts to play

Touch Tone Detection

The most common method through which VoiceSaver® communicates with customers is through Touch Tone. Customers can choose from a list of selections, enter account numbers, enter their security code, etc, all through the numeric keypad on their phones.
VoiceSaver® allows you to specify the number of digits to expect and the maximum amount of time to wait in between digits to make the call flow as seamless as possible.

Outdial Capability

VoiceSaver® IVR allows you to dynamically call out to customers & clients.
Use the IVR logic to control the logic of the call based on the status of the call being a busy, no answer, connect, answering machine, fax machine, or operator intercept, VoiceSaver® allows you to choose what action to perform.
Allows for Click to Call from a Website

Web Service Integration

Web Services have now become the standard to integrate with any outside database/website/application. Utilizing the JSON standard, VoiceSaver® IVR can provide unlimited outside functionalities. This allows for a powerful limitless set of additional tools.
Provide SMS, Email, Screen Pop Ups, and unlimited more functionalities.

Recording

Record any prompt from a caller
Stop Recording based on silence or DTMF

Call Transfer

VoiceSaver® IVR allows you to transfer callers dynamically to other telephone lines, extension, other IVRs. Callers can be transferred with a blind transfer (unconditionally) or with a supervised transfer (monitor the call status before transferring).
VoiceSaver® also supports call patching, whereby multiple callers can be connected together into the same conversation.

Text to Speech

Integrates with Amazon AWS Text to Speech & IBM Watson Text to Speech
Simply type any text into a field and VoiceSaver® IVR will speak the text to the caller with clear human like interpretation
Eliminates the need to record prompts.
Allows for quick, on-the-fly changes to a script.
High-quality, Professional Sounding Voice.

Speech Recognition

VoiceSaver® IVR's Speech Recognition feature makes customer interaction with your system quick, convenient, and simple.
VoiceSaver's Speech Recognition module recognizes words, names, spoken letters, and numbers.
Callers can spell names, order products, enter account numbers and zip codes, all without entering a single touch tone on their phone.

Call Recording

Record a Call Conversation
Use for Security, tracking, performance, verification, fraud, etc.

Web Based Reporting

Generate Hourly, Daily, Monthly or Yearly Graphs on Calls with one click.
Extremely User Friendly Interface.
Generate Summary Reports / Invoices to send to Customers.
View Detailed Summaries & Invoices for Each DID/IVR

IVR Logging

IVR Tracking allows you in detail the caller interaction with the IVR
Used to help optimize the IVR for cumbersome logic
Used to troubleshoot logic of an IVR and increase performance

System Integration

Hosted or Premise Based (AWS, Run it at PEC Location, or in your own location)
Supports old legacy PBX switches
VoIP, TDM Support
Integrates with Asterisk PBX (Phone System)
Supports Dialogic E1, T1 & VoIP (HMP)
Supports Twilio API's
Supports Cisco Voice Gateways
Supports Ribbon Communications Gateways

Business Applications

Healthcare

Medical Transcription Services – Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe.
Automated Prescription Filling – Allows Pharmacies to allow for automated prescription filling services for patients.
Patient Reminders – Remind patients of upcoming appointments or to take their medicine on time.
Off Hours Auto Attendant – Provide Emergency Information for Patients off hours when the office is closed.
Patient Surveys – Survey Patients for Quality Assessment and Increase Customer Satisfaction
Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service

Banking

TeleBanking – Allow Customers to Securely access their Account Details, Transfer Funds etc.
Card Enablement – Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated.
Call Routing – Route Calls to the proper person/department within a Bank/Office

Call Centers

Customer Satisfaction Surveys – Survey Patients for Quality Assessment and Increase Customer Satisfaction
Employee Screening – Perform Initial Candidate Interviews for job screening
Call Center Automated IVR Functionalities – Provide Automated Account/Company Information to Callers to reduce calls to live Agents.
Call Center Routing – Route calls to the proper Call Center Agents based on Customer Requirements.

Human Resources

Employee Screening & Recruiting – Perform Initial Candidate Interviews for job screening.
Employee Satisfaction – Provide Surveys to Employees to better motivate employees.
Benefits – Provide Automated Benefit Information.
Employee Time Clock – For Employees working on the go, allow them to clock in/out via telephone.

Customer Service

General Information – Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information etc.
Reminders – Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information
Order Processing – Allow Customers to place order over the telephone automated.
Credit Card Processing – Allow Customers to pay bills via the telephone.
Customer Survey – Survey Customers to provide better customer services.
Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.

Consumer Products

Product Registration – Allow Automated Registration of Products.
Recall Information – Allow Information about Product Recall.
Shipment Status – Allow customer to find information about Shipments.

Retail Stores

Dealer/Store Locator – For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code.
Store Information – Provide Store Hours, Department Routing and Directions.
Specials/Discounts – Provide information of Specials and Discounts in the store.
Appointment Confirmation – Allow Customers to Confirm upcoming Appointments.

Education

Parent Information – Provide information on Upcoming Events, Child's Homework, Leave messages for teachers, Student Grades, Test Schedules etc.
Student Information – Provide information on upcoming events, Homework info, School Closings etc.
Surveying – Provide Surveys on the quality of the teachers, cafeteria, bus service etc.
Notification – Notify Parents for Child Absentees, School Closings, Upcoming events.

Political Campaigns

Candidate Awareness – Broadcast Candidate Information to the community for name identification, and Voting Information.
Mailer Notification – Notify Recipients that Mailers have been sent out, and look out in the mail for it.
Survey – Allows Voters to let candidates know what are the most important issues to them.

Township / County Government

Community Awareness – Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc.
Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms etc.
Services Provided – Provide Callers with information on what services the township offers.
Department Routing – Route Callers to the Proper Department within the Municipality Offices.
Parking – Allow Callers to pay Meter Parking through the Phone.
Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.

Entertainment

Ring Tone Services – Allow Callers to Download Ringtones to the Mobile Phone.
Lottery – Allow Callers to play the lottery through their phone.
Radio – Allow Callers to Listen to the Radio through the Phone.
Ring Back Services – Allow Callers to Choose their Ringback tone.
Horoscope – Allow Callers to listen to their Horoscope.
Music Messaging – Allow Callers to Dedicate a Music Message to their Loved Ones, Friends etc.
Dating – Allow Callers to Listen to Dating Profiles, and Chat Live with other People.
Chatting – Allow One on One Chatting, or Conferencing among many people together.
News – Provide Up to date News to the Callers.
Weather – Provide the Current Weather Service to Callers.
Voice SMS – Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.
Quiz – Provide a Telephonic Quiz and give winners a prize.

Security & Emergency

Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms etc.

Travel & Lodging

Hotel Booking – Provide ability to callers to Book their Hotel Reservations through the phone.
Special/Deals – Let Callers know about Special travel Deals and services.
Hotel Locator – For a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code.

Automotive

Dealer Information – Provide Dealer Hours, pricing and other information.
Car Status – Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not.
Payment – Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle.

Police & Parking

Traffic ticket service – Allow Violators to pay Traffic Tickets over the phone.
Notification – Notify Community of Suspicious Individuals or Warnings.
Parking – Allow Callers to pay Meter Parking through the Phone.

Airlines / Railways / Bus & Other Transportation

General Information – Provide Information about Services, Rates and Specials Offered.
Schedule Information – Provide up to date Information about Train/Plane/Bus Arrival And Departure Information.
Bookings – Taking Ticket Bookings for Train/Plane/Bus.
Complaint Booking – Allow Customers to File a Service/Billing Complaint so that it is Tractable and Accountable.
Survey – Allows Customers to provide Service/Products/Suggestion Feedback.
Call Routing – Route Calls to the proper person/department.

Telephone Companies (Land & Mobile Operators)

General Information – Provide Information about Services, Rates and Specials Offered.
Account Information – Provide Information about Customer Account, Including Balance Due, Minutes Used etc.
Number Change Notification – Notify Callers that a Phone Number has been changed.
New Number Notification – Notify Callers that the Phone Number has been changed, and play out the New Number.
Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.
Complaint Booking – Allow Customers to File a Service/Billing Complaint.
Call Routing – Route Calls to the proper person/department.

AudioText Applications

Horoscope Line

Make a fortune with VoiceSaver® IVR. Horoscope programs are well known for their widespread appeal and steady call volumes. Developing a loyal customer is the key to success with horoscopes. Callers enter their birthday to receive a personalized Horoscope reading. Daily Horoscope for all twelve Zodiac signs.

Sports Line

Sports Line are used by die-hard sports fans interested in up-to-the-minute news coverage of all the major team sports. Results for all the major team sports – College and Pro. Special events coverage – World Cup, Olympics, Play-offs, Championship Boxing, etc. Headline news – Injuries, Player Drafts, Game Day Weather.

Money Line

Information is a valuable commodity in today's economy. Money Line provides callers with breaking news reports affecting all the major markets. Hourly updates keeps the callers ahead of the pack. Includes Dow Jones Averages, NYSE Averages, S&P, NASDAQ, Commodities, Dow Jones Futures, Oil Prices, Breaking News Updated Hourly.

Trivia Game Line

With 5 categories to choose from callers will want to challenge this program. Multiple choice questions across Entertainment, Sports, Literature, History, and Science. The scores are tallied monthly and three contestants are selected to receive a prize.

Sweepstakes Line

Using voice response to interact with your customers is a growing trend in marketing today. VoiceSaver® IVR provides your customers with a convenient alternative of entering a sweepstakes contest that pays for itself. Randomly selected winners can leave their name and address to receive a prize.

Movie Line

VoiceSaver® IVR has the best reviews for all the top films currently at the box office. Capsule reviews of top films currently playing, extensive reviews of Premiers, headline news for the industry, production reports on upcoming blockbusters.

Lottery Line

VoiceSaver® IVR has the winning numbers for all the major state lotteries. Results on line within 30 minutes of release. Computer generated Quick Picks available.

Talking Ads

Get more life out of your ads by using VoiceSaver® IVR. With advertising costs what they are, it's important to maximize response. Marketing reports make this line extremely useful. Voice capture and multilevel menu program.

Bulletin Board

A Bulletin Board program is an electronic message manager. It stores incoming messages in pools for playback. Rotating messages insure that all messages are heard an equal number of times. Electronic classifieds, speak out programs, confession lines, and lost and found lines are only some of the possible applications.

Survey Line

The Survey Line is designed to poll the opinions of Americans. VoiceSaver® IVR compiles all the data and instantly provides the latest statistics. Callers can enter their answer with touch tone phone. All callers can receive statistics instantly over the phone.

Weather Line

Daily weather for the 30 largest cities, updated hourly. Five day forecasts for the same regions, updated 3 times a day. Storm front and emergency warnings provided as soon as received.

Additional AudioText Programs

VoiceSaver® IVR also supports Soap Opera Lines, Stories Lines (Easter, Halloween, Christmas, Fairy Tales, Birthdays, Horror), Personals Lines, Date Lines, Fundraising Lines, Talking Products Lines, and Fulfillment Lines. Each can be customized to meet your specific needs.